This position, located at the Head Office in Karachi, involves leading customer experience analytics, translating data into actionable insights, and identifying service gaps and improvement opportunities. The Manager Analytics will be responsible for designing scalable data consolidation, modelling, and automation solutions to accelerate analytics and minimize manual dependency. This role is crucial for driving analytics transformation through automated dashboards, scorecards, KPI/SLA reporting, and continuous improvement of quality standards. Key responsibilities also include driving QA frameworks, service improvement strategies, SLA monitoring, and customer-centric initiatives to enhance service delivery and compliance.
Key Responsibilities:
Eligibility
Qualifications
- Minimum Bachelor’s degree in Computer Science, preferably a Master’s, from an HEC-recognized institute/university.
- Qualification in Islamic Finance will be an added advantage, while Advanced Microsoft Excel Certification will be a significant plus.
Skills
- Business Intelligence & Analytics Transformation
- Advanced Data Analytics & Customer Intelligence
- Advanced Excel, SQL & Data Management
- Team Leadership & Performance Management
Experience
- Minimum 5 years' relevant experience in Data Analytics, Business Intelligence, Customer Experience/Quality Assurance Analytics, or related fields.
Key Responsibilities / Job Description
- Leading customer experience analytics, translating data into actionable insights and identifying service gaps and improvement opportunities.
- Designing scalable data consolidation, modelling, and automation solutions to accelerate analytics and minimize manual dependency.
- Driving analytics transformation through automated dashboards, scorecards, KPI/SLA reporting, and continuous improvement of quality standards.
- Driving QA frameworks, service improvement strategies, SLA monitoring, and customer-centric initiatives to enhance service delivery and compliance.
Department:
Service Quality Department – Customer Support Group
Location:
Head Office - Karachi
Last Date:
September 19th, 2026
Eligibility / Qualification Required:
- Minimum Bachelor’s degree in Computer Science, preferably a Master’s, from an HEC-recognized institute/university.
- Qualification in Islamic Finance will be an added advantage.
- Advanced Microsoft Excel Certification will be a significant plus.
Required Skills:
- Business Intelligence & Analytics Transformation
- Advanced Data Analytics & Customer Intelligence
- Advanced Excel, SQL & Data Management
- Team Leadership & Performance Management
Required Experience:
- Minimum 5 years' relevant experience in Data Analytics, Business Intelligence, Customer Experience/Quality Assurance Analytics, or related fields.
General Conditions:
How to Apply: